Coronavirus (COVID-19)

Advice & sources of information.

Coronavirus (COVID-19) Update

Updated: 23 March 2020 · Practice news

If you or a family member have symptoms of Coronavirus for which you NEED to obtain medical advice, please contact NHS24 on 111 who will assess your symptoms and advise you on what you should do next.

If after this initial telephone call you require further assessment, you may be asked to attend the Covid Assessment Hub, which from today is based within the grounds of Perth Royal Infirmary. NHS24 staff will guide you on this process.

If you are looking for general advice on the virus, please visit www.nhsinform.scot or contact the Coronavirus helpline on 0800 028 2816. Please DO NOT contact the practice.

We are asking that patients DO NOT come into the practice unless we have specifically asked you to do so or you have a prearranged appointment with a Practice Nurse. If you have any symptoms of fever and/or a new and persistent cough on the day of your appointment, you should NOT attend for your nurse appointment at this time and make contact with the practice to make alternative arrangements.

Sick Notes

You DO NOT need a sick line from your GP if you are in self isolation due to your own symptoms or that of a household member. Therefore, to keep lines free for other medical issues, we ask that you don't phone the practice to requests a sick line. Self isolation notes can be obtained from:

https://111.nhs.uk/isolation-note/

Scone Surgery

From Thursday 26/3/20 and for the foreseeable future, SCONE SURGERY opening hours will be reduced. Please read our separate news item about the changes to Scone Surgery Opening Times for full details.

Prescriptions

Prescriptions will be forwarded to a pharmacy for you if you tell us which pharmacy you wish it to go to. You can order via the 24 hour voicemail numbers on 01738 643454 (Taymount) and 01738 575059 (Scone). Please DO NOT come into the practice to collect them.

Due to phenomenal increase in demand for prescriptions since last week, our staff have under immense pressure to process requests quickly and this has inevitably had a knock on effect to our community pharmacy colleagues, many of whom have had to change their opening hours to cope with the vast increase in demand.

We are strongly advising you only to order prescriptions for medicines as you need them. Early or additional requests will not be processed due to concerns around future medicines shortages at this time and therefore should be avoided.

The Practice Team

Our entire practice team is working tirelessly under great pressure to ensure that we can continue to deliver essential services to you at this time from both of our surgery sites for as long as we can. Our ability to do this will depend greatly on having healthy staff in sufficient numbers available to us.

We ask that you are patient with us as we try to do our jobs and that our staff are treated with respect along the way. Displays of aggressive behaviour directed towards any of our staff members are not helpful and will not be tolerated. We appreciate that this is a difficult time for everyone and this includes our own staff members.

Please work with us to keep our staff and patients safe. Adhering to advice on self isolation and social distancing is absolutely vital to protect the health of the medics who will possibly be asked to look after us in the coming weeks and months ahead.

Note we are also posting regular updates to our Facebook page.

REMEMBER! If you or a family member have symptoms of Coronavirus for which you NEED to obtain medical advice...

PLEASE CONTACT NHS24 on 111 who will assess your symptoms and advise you on what you should do next.

About Coronavirus

Further information about Coronovirus is available at www.nhsinform.scot/coronavirus including an interactive tool and information about a helpline for asymptomatic individuals with general enquires: 0800 028 2816

There is a Q&A on coronavirus available via the World Health Organisation website at www.who.int/news-room/q-a-detail/q-a-coronaviruses.

For the latest advice and updates from the UK Government visit www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public and information from the Scottish Government is available at https://www.gov.scot/coronavirus-covid-19/.