Frequently Asked Questions
Questions we are frequently asked by our patients.
Your questions and answers
Test results are usually available 5-7 days after they were taken. You can obtain your result and any further instruction from the reviewing Doctor by calling the reception staff after 10am at either surgery (01738 627117 for Taymount or 01738 551739 for Scone). Find out more about test results.
There may be times when a telephone consult with a doctor or practice nurse is suitable and more convenient for you. A small number of telephone slots are available each day and the receptionist will arrange a suitable time for the doctor or nurse to phone you back.
Please be aware that the receptionist may ask you some questions as to the nature of your telephone consultation. The GP has requested that they do ask these questions in order to ensure that a telephone appointment is the most appropriate type of appointment for you. It is also worth noting is that a telephone appointment is shorter in length than an ordinary appointment so if the discussion is likely to need more than 5 minutes or needs to be more in depth, a face to face appointment may be deemed to be more suitable for you.
Read more about appointments (select telephone consultations on that page to find out more).
The Practice Healthcare Team is changing with the addition of other healthcare professionals joining us to compliment the GP team. Part of the role of the practice receptionist is to direct patients to the most appropriate healthcare professional for their needs and on many occasions the most appropriate person may not be a GP. The only way the staff can do this is to ask you for some simple information. They will not be asking you any questions to be nosy in any way and any information that you give them will be treated with respect and in the strictest confidence at all times.
Please be reassured that the reception staff will not be responsible for making any clinical decisions whatsoever around your care. If you would prefer not divulge any information to the receptionist, that is ok and we will respect this. However, we are here to help and assist you at all times and would ask you to bear this in mind when you call.
Do you have another question?
If your question isn't answered here, please contact reception at either the Taymount Surgery or Scone Surgery and we will be happy to help. Or, if your query isn't time sensitive, please complete our feedback form.